To find out more about how we help organisations like yours, see below for success stories, directly from our members.
“It is the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.” Charles Darwin
Whether you follow and listen to visionaries like Simon Sinek or Charles Darwin, it is apparent that achieving real success, whether in the commercial world or the third sector, that this is dependent upon concerning yourself with the success of others and collaboration.
These values and aspirations were the building blocks of Hospice Quality Partnership’s founders and since 2014, HQP has worked across the Hospice network, as a collaborative procurement social enterprise to deliver efficiencies in both time, money and mitigate risk.
In collaboration with, Karyn Johnston, CEO of East Cheshire Hospice, both parties worked together to improve the Hospice’s sustainability and Karyn speaks to the benefits of true partnerships:
"As an operational manager IWGC has proven to be very useful in relation to managing feedback from our patients and families – having the ability to individualise the services that are reported on through the unique codes also provides the ability to report to the teams and give feedback to our teams directly.
To create new services is very easy and to generate new codes and the paper feedback forms again is very simple. Our users of the services have also reported back to us that they find inputting their feedback electronically very straightforward. In relation to using the data generated and reporting these through our contracts.
We are able to use the data to report within our quality reporting through our CCGs contracts and report through our own governance structures in Dorothy House. Our trustees and Executive Team certainly have the information regularly reported to them for the quality reporting. We also display the feedback and our responses on our inpatient unit.”
Karen Tudge, Head of Day Services, Dorothy House Hospice Care
With limited funds available we often have to look for what is the cheapest (e.g. the paper we use in our copiers) but with insurance, even though cost is a major consideration we also have to look closely at quality and the level of service provided. With the insurance we have arranged through PIB, we not only have it at a very favourable premium, but we also get an outstanding quality of service. Whilst we have had this cover we have gone through various major changes; a £3.5M rebuild of our Day Services Unit, the COVID-19 Pandemic, redundancies, etc. Many times we have had to make urgent enquiries and ask for very specific insurance guidance and at every single time the advice we have received has been timely, easy to understand and in hindsight I can say correct.
We feel that we are not simply ‘another customer’ but it works as more like a partnership with the Hospice and PIB. They understand us, we understand them, and the working relationship is excellent. So, in summary, we believe we made the right decision to move our insurance needs over to PIB, we get the cover at a good price, all our staff benefit by access to the Discount Portal and have every faith in them when we need advice or assistance. What more could we ask for!”
Gerry Crow, Mary Stevens Hospice
“Since St Helena Hospice joined the Hospice Quality Partnership (HQP) and started actively using the framework agreements on offer we have saved well over £30,000 in direct savings alone. Whilst in that time we have managed to introduce new services and grow our income I can think of nothing else we have done that has actually improved our value for money and increased quality of service at the same time in such a straightforward and painless way.
Every time we have switched supplier to HQP the process has been smooth and easy.
Moving to a new energy provider hasn’t only delivered a direct financial benefit it has also reduced enormously the number of invoices we receive freeing valuable administrative time in both our Estates and Finance teams to focus on other priorities. We have also been encouraged to consider our energy efficiency more closely and our deriving further benefit from taking on board the advice on offer from our new supplier.
Our new insurance provider has not only saved us money but also increased the level of cover we have in the event of a future claim or problem. They have worked with us to improve our risk management processes which has provided greater assurance to our Board. We are also currently working with them to develop business continuity plans as an added value extra service that our previous supplier didn’t offer. Their expertise and support is helping us improve our efficiency and safety as well as our bottom line.
If you’re a partner of HQP but have yet to ensure the ‘buyers’ in your hospice are using the great deals on offer then what are you waiting for!”
Mark Jarman-Howe, Chief Executive, St Helena Hospice