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Success Stories

Success Stories & Testimonials

Our customers always come first. To find out more about how we help organisations like yours, see below for success stories, directly from our members.

PIB Insurance Brokers & St Mary Stevens Hospice
October 2021

With limited funds available, cost is a major consideration. So when Mary Stevens Hospice were looking for an insurance provider; they wanted to deal with a company where they could be secure in the knowledge that they were getting the most cost-effective insurance that provided them with the quality of insurance products and a great level of service. 

As an HQP supplier partner, the team at Mary Stevens were reassured that PIB Insurance Brokers had already been assessed and approved as part of the HQP procurement process. That agreement means that HQP members receive a favourable premium and added benefits but most importantly PIB Insurance Brokers have a great reputation for quality of service with over 20 years experience, providing insurance specifically in the care sector.  

One of the added benefits that has proved popular with employees is the free staff and volunteer discount shopping portal which offers savings in many areas that make a real difference to the team. The employees at Mary Stevens are regular users of the portal which demonstrates its value and popularity. 

Gerry Crow, Director of Operations and Support at Mary Stevens Hospice commented “With the insurance we have arranged through PIB, we not only have it at a very favourable premium, but we also get an outstanding quality of service.” 

Whilst Mary Stevens have had cover with PIB Insurance Brokers, they have gone through some major changes; a £3.5M rebuild of the Day Services Unit, the COVID-19 pandemic and redundancies. On several occasions, they have had to make urgent enquiries and ask for very specific insurance guidance.   

Gerry continues “every single time the advice we have received has been timely, easy to understand and in hindsight I can say correct. We feel that we are not simply ‘another customer’ but it works as more like a partnership with the Hospice and PIB. They understand us, we understand them, and the working relationship is excellent.”  

CIPHR & Isabel Hospice
July 2021

Isabel Hospice was looking for help for their HR function to manage and understand the data from 120 work patterns for a workforce of around 200 people and 1,000 volunteers. A change that would increase the services HR delivered, enabling it to add real value to the organisation.

Head of Human Resources, Sue Balcombe comments, “We were very conscious that we had lots of data in lots of places and its accuracy was questionable. In discussion with the CEO we wanted HR to have HR as the owner of the data so that we could help the managers do their roles with accurate management information. That meant that accurate data had to be our starting point.”

CIPHR specialise in managing the complexities of HR data through a SaaS approach. As an HQP supplier partner, they have met the stringent procurement requirements to deliver services to the care sector and our Hospice member organisations. As members, Isabel Hospice were able to approach them through the HQP framework which meant they were able to manage their budget more effectively.

Working with CIPHR to review their processes, Isabel Hospice now enjoys very good functionality from its HR system. Quick, positive user acceptance has demonstrated how easy the system is to use with Hospice staff now empowered to amend personal information, own their own documents and receive relevant and timely notifications. This means that HR are free to work on more strategic tasks and managers are able to deal with their team more effectively.

The transition to the new system was fully supported by the CIPHR Service Desk who are hugely responsive with the project manager and account manager being instrumental in getting resolution to any issues raised.

Isabel Hospice have found the right company to provide them with a fully configured system that meets their bespoke, complex requirements.

CT Technology & Ashgate Hospicecare
June 2021

Ashgate Hospicecare needed a company to provide them with a safe, secure system that would reduce both frustrations being experienced by their teams and high volumes of calls and tickets raised to the IT service desk. It needed to be accessed both onsite and remotely to enable staff to access the clinical system to update patient records working from home or when visiting patients.

Their existing Virtual Desktop Infrastructure (VDI) platform was hosted onsite, on one single server; a risk as it was a single point of failure which could cause downtime and potential loss of data. It also meant that the hospice team had to wait until they were back at Ashgate to update any patient information.

As HQP members Ashgate had exclusive access to the IT Managed Services framework and contacted HQP supplier partner, CT Technology.

CT recommended a VDI platform with enhanced security measures, placed in a cloud environment on multiple servers, to remove single points of failure and provide a more resilient and consistently reliable user experience. This solution also offered financial benefit as it was set up on a monthly payment scheme, reducing Ashgate’s capital expenditure and giving flexibility to easily scale up and increase the capacity for more users to work remotely.

Ashgate Hospicecare found a reduction of almost 60% of tickets raised to the IT service desk, with VDI specific tickets reduced by up to 90%. This allows the IT team to proactively focus on new projects to meet the Hospice goals and objectives. The staff at Ashgate have commented on the improved speed of the new platform and how faster access is enabling them to work more efficiently.

Haven House Hospice and Focus Energy

Haven House Hospice were looking to simplify their contracts and invoicing. They wanted to change the multiple energy supply contracts they had in place to have one common end date and at the same time achieve cost reductions. They thought this would be impossible as it was something that too complicated to resolve.

As Focus Group are an HQP Partner, the team at Haven House were reassured they were dealing with a trusted supplier, knowing that all the due diligence and checks had already been completed by HQP’s procurement experts.

Since working with Focus Energy, all the contracts have been brought into one common end date and they’ve benefited from a cost reduction of 21% on their gas expenditure, providing them with a saving in excess of £6900 across the term. Furthermore, Focus Energy were able to secure further reductions on their electricity supplies, on some very competitive historical pricing.

As part of the ongoing account management, the team at Focus Energy have been able to review various billing issues that ensure they are paying the correct level of VAT and not unnecessarily overpaying.

St Helena Hospice and Wil-U

When charity shops are looking at introducing a new POS system, there are a lot of important things to consider. There’s cost, functionality, the time it takes to train staff and volunteers… also whether the system will grow with the charity in the future.

After receiving demos from 3 other providers, St Helena Hospice felt that the simplicity of the Wil-U layout and the in-depth reporting suited staff and volunteers as well as the retail management team.

The Wil-U Control Centre is included with Wil-U modules at no extra charge. You can see real-time sales reports and view your Donor Directory all in simple, easy-to-use software that can be accessed anywhere, any time, on any device. Management can configure access permissions to decide who can see certain information.

Seeing that Wil-U are the only POS and Digital Gift Aid solution approved by HQP gave St Helena Hospice the additional reassurance to go forward with the process and they were delighted at the quick and easy installation.

Since signing up to Wil-U with POS, Digital Gift Aid and Gift Aid Processing across all stores, St Helena Hospice has seen an uplift in Gift Aid figures and is anticipating much larger claims going forward.

When asked whether Wil-U had made things easier for St Helena Hospice, Karen Stokes replied “Yes. The main reason being that all items are barcoded which speeds up the process at the till for customers and limits till input error by volunteers because the category, Gift Aid number (if there is one), and price is all embedded to the barcode.”

More Success Stories from our Members

As a social enterprise, HQP was founded by a number of the UK’s leading hospices in 2014 and provides access to exclusive supplier agreements, designed to reduce costs, deliver quality improvements and support sustainable services.