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OPERATIONS
Keeping everyone in Hospices, connected, up to date and safe with telecommunications, risk management, clinical waste services and retail EPOS systems.
Supplier: Initial Medical
Delivery of clinical waste management services including waste segregation, storage and disposal.
- Leading industry knowledge of UK waste legislation and guidance with a world class accreditation for legal, safe disposal of medical waste that is tailored to your organisation.
Features
- Guaranteed national service
- Waste management & infection control auditing
- My Medical Service Portal
- My Learning platform
- NEW VIRUSKILLER: Air Purifier which kills 99.9999% of viruses in a single air pass, including Coronavirus. These units help to improve air quality & stop the airborne transmission of infectious illnesses, making indoor spaces safer
- ISO14001 environmental certification
Benefits
- Each member is guaranteed support irrespective of location
- Ensures compliance and best practice
- All medical documents & information in one place & instantly available
- In-depth, interactive training develops staff knowledge, education & CPD
- VIRUSKILLER is an all in one solution with low installation & running costs. It has been tested & certified to effectively clean & kill 99.9999% of airborne viruses.
To find out more contact Initial Medical
Supplier: PIB Risk Management
PIB Risk Management provide a wide range of health & safety and risk management solutions to the care sector throughout the UK. Their team embrace the concept of ‘risk’ in its widest sense, offering a variety of services split into three specific categories: consultancy, training and software.
- Each year over 30 million working days are lost due to work-related illness and workplace injury. PIB Risk Management believe that the right training can significantly reduce this number, as well as considerably reducing your exposure to health and safety prosecution. And more than that, a workforce that is properly trained and aware of all the potential health and safety risks just makes good sense.
Features
- Specialist consultants to advise on: business continuity planning, information security, HR support, quality assurance and Health & Safety
- Care sector specific audits and documentation
- Health, safety and welfare training
- Training accredited by CITB, IOSH, Qualsafe, RQF, RoSPA and UKATAA
- Client access to proprietary online risk management system xCenta
- xCentra operational modules include, asset management, audits / checklists, document management, food safety, e-learning, incident management, risk assessment, task management, stress helpline, templates & guidance
Benefits
- Confidence that documentation is correct and fit for purpose. Saves time for organisations having to complete templates or produce documentation
- Consistency of advice and deep understanding of the sector and individual organisation
- Range of Health and Safety courses offered that can be tailored to your organisation
- Assurance that staff are effectively trained and competent in health and safety in accordance with the Health and Safety at Work Act 1974
- Unlimited access and the ability to create your own e-learning courses. A wide range of payment plans available that best suit the requirements of your organisation
- Designed to reduce costs, increase compliance and improve engagement, their software offers a consistent risk management programme across your departments and locations whilst providing peace of mind to stakeholders
To find out more contact Russell Hatton
Digital Workplace
Supplier: Focus Group
Established in 2003, Focus Group is one of the UK’s leading providers of essential business technology. Its award-winning team are experts in their field, providing thousands of organisations with an extensive range of innovative technology across Telecoms, IT, Cyber Security, Connectivity, Mobile and Energy. This means everything you need in one place. Leaving you free to focus all your energy on the important stuff, like growing your business.
- “I want to say how impressed I am with Andrew Rumsey, who is our account manager at Focus. He is so responsive to emails and always helpful. It’s all too easy to complain when things don’t go to plan so I wanted to flag this up as he really does give great service.”
Cheryl Webster, Support Services Manager, Treetops Hospice Care
Cyber Security
Features
- Security awareness training and testing
- GDPR awareness training
- Vulnerability scanning
- Penetration testing
- Dark web monitoring of company domains
- Security operation centre solutions
- Cyber accreditation
Benefits
- Fully managed
- Bespoke pricing
- Remediation advice
- Dedicated support technician
- Ensurres compliance for external requirements
- Competitve pricing
- Reassurance on security posture within a company
Mobiles
Features
- Multiple networks
- Shared data plans
- Flexible contracts from SIM only to contracts with hardware funds or handsets included
- 4G/5G network coverage across the UK
Benefits
- Dedicated account manager
- Bespoke mobile solutions provided
- Usage controls to avoid overspending
- Mobile Device Management (MDM)
Connectivity
Features
- Focus Group work with multiple Internet Service Providers
- Uncontented leased lines up to 10GB
- UK wide coverage
Benefits
- Fixed price book for HQP members
- Futureproof, full fibre solutions
- 24/7 support
To find out more contact Harry Heath
Retail EPOS Systems
Supplier: Wil-U
Tablet-based charity shop technology including EPOS and Gift Aid systems. Purchased on a fixed monthly subscription that includes software, hardware, warranty and technical support.
Features
- Only pay for what you use & no capital outlay
- Fixed monthly subscription cost
- Control centre, back-office management software linking POS & Gift Aid systems
- Wil-U POS plug in & go easy installation
- System for gift aid sign up & processing
- All donor data is backed up in cloud based storage
- Wil-U stock monitoring
- Connect gives you the ability to advertise latest campaigns, events, donations drives etc.
Benefits
- Hardware servicing, replacements & software updates all included
- Offers real-time reporting & quick & easy to understand overview of sales & gift aid performance
- Easy for staff & volunteers to pick up and use in just a few minutes
- Easy to use system increases gift aid sign ups & boosts gift aid revenue
- Simplifies Gift Aid submission without taking a percentage
- Take care of legal requirements
- All records securely stored
- Effectively manage new goods, increase oversight of stock levels & organise shops better for increased sales
- Update content quickly & easily. Increases marketing reach, supporter engagement and reduces printing and paper costs
To find out more contact Eve Penrice
IT Managed Services
Supplier: Central Technology
Providing bespoke IT support packages that cater to the specific needs and challenges of hospices.
Features
- Annual free strategic review of your business with a focus on technology, how it is used and how it could be used to improve operations
- Hospice specific tailored IT Support package
- Bespoke managed service plan
- Support in selecting the most relevant package of support for your organisation
Benefits
- Regular review and refinement of your requirements allows you to focus on your core business without having to worry about technical problems
- Choose a level of support which is right for your organisation – in respect to price and service level
- Fills any gaps for strategic IT or technical expertise requirements to give you back the time to focus on your business objectives
- Each solution is tailored to the individual organisation’s requirements and not limited by a fixed cost model
To find out more contact Gavin Turnbull
Supplier: iplicit
iplicit bridges the gap between entry-level systems and costly enterprise platforms, delivering enterprise-grade functionality in an intuitive, affordable, and rapidly deployable solution, on-premise or in the cloud.
With over 40% of our customers in the charity and not-for-profit sector, iplicit has been designed to meet the unique financial management needs of hospices, from fund tracking and SoFA reporting to automated approval workflows and integrated document management.
Our system is 100% cloud-based, accessible anywhere, and continually updated to keep you compliant, connected, and in control.
You don’t need another generic finance tool. You need a partner that understands your world, the pressures, the reporting, the fund-and-project complexity. iplicit was built for organisations who’ve outgrown entry systems and are ready to lead.
- We looked at other packages, including Sage and Xero, but those are huge organisations and if you’ve got an issue, you can’t just put in a call and get a response within 24 hours. With iplicit being UK-based, there’s someone on the end of the phone or who will respond quickly to an email. It was important to have that sort of support.” Florence Tyler, Assistant Accountant, Lewis Manning Hospice
Features
- People
- A UK-based team who speak your language: charity and hospice finance is our domain, not an after-thought.
- Dedicated Customer Success Managers: your roadmap, your translation of requirements, your outcomes-first approach.
- Experts you can trust: whether it’s SORP-compliance, partial VAT, or complex consolidation, we’ve done it, repeatedly.
- Responsive support: from onboarding through scale-up, you’re not left on your own.
- Process
- Rapid, proven deployment: get a fully functioning environment in weeks, not months or quarters.
- Built-in workflows tailored for charities: purchase approvals, fund tracking, accruals/deferrals, inter-entity eliminations.
- Transparent, scalable model: when you grow (or add entities, legal arms, services) the system grows with you, no painful re-platforming.
- True data-driven culture: live dashboards, drill-down views, budget-holder self-service, giving your teams control, not just spreadsheets.
- Rich analytics and multi-dimensional ledger: unlimited dimensions let you report by fund, project, department and more instantly.
- Automation everywhere: bank feeds, reconciliations, invoice approval workflows, dramatically reducing manual effort.
- Product
- Cloud-native architecture: no servers, no bulky upgrades, no “legacy on-premise” compromise.
- Open API & integration-friendly: connects to your payroll, CRM, donor-management systems, so data flows, not silos.
Benefits
- People
- “We looked at other packages, including Sage and Xero, but those are huge organisations and if you’ve got an issue, you can’t just put in a call and get a response within 24 hours. With iplicit being UK-based, there’s someone on the end of the phone or who will respond quickly to an email. It was important to have that sort of support.”
Florence Tyler, Assistant Accountant, Lewis Manning Hospice
- Process
- “Now, invoices are scanned by iplicit’s AP automation tool and are ready for approval within 30‑60 seconds, doing away with the need to email them for approval. … It’s gone from a week to get something into the system to minutes.”
Marc Brady, Head of Finance, Walking with the Wounded - “We link every transaction to a fund at the point of entry. This means that our SoFA can be generated directly from iplicit without any further data manipulation.”
David Hickson, Financial Controller, Community Foundation Ireland - “The approval workflows are probably the most useful feature. Those invoice approvals are brilliant and game-changing. That’s a big improvement for us.”
Lindsey Fellowes-Freeman, Director of Finance, Martins House Hospice
- Product
- “It was good to see a tool that checked a lot of the boxes that we believed should be standard in a good accounting system. Those features were just there and ready.”
Gurvinder Sandhu, Financial Controller, Dawn Capital
To find out more contact David Hales
Supplier: Sage Group
Unleash the full potential of your Hospices finances and grow to the next level with Sage 200. This all-in-one business management solution lets you collaborate with ease, allowing your organisation to reach new heights.
Bring your processes together, all in one place, with Sage 200. Perfect for your needs, you can streamline your workflow end to end, collaborate in real-time, and make smarter decisions with a single source of truth.
Sage 200 Standard is only available on cloud, whilst Sage 200 Professional gives you more freedom of choice – you can choose to enjoy it on-premise or in the cloud.
Features
- Automated payments and banking
- Commercial management
- Flexible solution
- In-depth reporting
- Microsoft 365 integration
Benefits
- Get improved visibility and control over your cashflow, with automated features that do the heavy lifting for you when it comes to your finances. Automate transactions and account reconciliation, connect your bank account directly to your Sage solution and import data from your accounts.
- Gain a 360 view of your donations/purchases to better meet demand. Automated processes reduce mistakes and increase efficiency. Make decisions, inventory updates and pricing adjustments in real-time.
- Get more done, anytime, anywhere. Real-time insights and cloud-based software enables you to work on the go and share information instantly.
- Create interactive reports for a real-time view of your organisation. Collaborate with your colleagues, even when out of office. Automate time consuming business tasks, freeing up your focus time.
- Grow with your current way of working. Sage 200 offers integration with Microsoft Outlook 365, Word 365, and Excel 365.
To find out more contact David Hales
Supplier: Sage Group
Sage Intacct is our best-of-breed, cloud finance software that grows with you.
Many organisations are ditching their old accounting software for Sage Intacct cloud accounting—and for several good reasons, including the fact that it’s the preferred choice of International Federation of Accountants. Don’t settle for a one-size-fits-all solution.
Sage Intacct is built to suit your sector’s specific needs. As your organisation tries to achieve scale, it’s challenging to monitor performance and keep financial processes running smoothly especially across multiple locations. Sage Intacct healthcare financial management platform enables you to automate for greater efficiency and provides the visibility you need to make operational improvements..
Features
- Dimensional accounting and dynamic allocations
- Complex billing and revenue recognition
- Rich functionality for non-profit organisations
- See your operations clearly
- API integration opportunities
- Automate your Financials
- Enable a faster, more agile organisation
Benefits
- Full cost insight into programs, projects, locations (or any dimension) that have common overhead as well as to fully cost labour fringe. Can also be used to allocate investments and their related earnings and expenses.
- Caters for billing via multiple parties (e.g. individual, family and/or local authority).
- Track and manage funds and grants, as well as spend management.
- Dashboards and Reporting gives you real-time visibility into your business financials to help you make better, data-driven decisions..
- Sage Intacct integrates with many third-party applications via an open API. Our Planning module is ideal for those who currently perform Excel-based budgeting.
- With Sage Intacct, you can automate key finance and accounting processes, including procure-to-pay and the monthly close. Multi-location organisations can centralise payables and eliminate manual processes for payments and intercompany accounting. Sage Intacct helps you save time, improve accuracy, and accommodate further growth without adding staff.
- Help your whole team keep up the pace. With the ability to create consolidated financial statements or summary rollup reports at any time, not just month-end, you can quickly adjust strategies and operations to respond to performance trends. And with browser-based access, your remote managers can access approvals and conduct transactions anywhere, anytime.
To find out more contact David Hales
Supplier: Iris Financials
IRIS Financials is an industry-leading unified ledger system that improves the speed and accuracy of your reporting. By providing powerful data at the click of a button, IRIS Financials lets people across your hospice make the decisions that matter – in real time. There’s no time-wasting reporting process; just access the data, then act.
- Our move to Iris Financials has resulted in significant improvements to our processes, saving hours of time for the finance team here at St Catherine’s Hospice. As a small team, it is important that as many processes as possible are automated and repetitive manual posting of transactions is minimised. Iris Financials has done away with messy inter-company postings, allows us to drill down to a purchase or sales invoice with ease from any part of the system, and has enabled us to automate the posting of many regular monthly transactions. The implementation of the system has speeded up our reporting timeframe, and ad hoc reporting is easy to do.
Sue Clemson, St Catherine's Hospice
Features
- A ‘unified ledger’ structure with multiple analysis dimensions and unlimited user defined fields.
- SORP compliant reports ‘out of the box’ for statutory accounting, plus bespoke donor, funder and trustee reporting.
- Inbuilt rules and events engine to replicate and automate manual calculations or processes.
- Two-way integration with other IRIS products or third-party applications.
- Automate purchase order and invoice workflows with PS Purchasing, IRIS’ web-based electronic purchasing platform. Streamline supplier invoice handling with IRIS Invoice Matcher’s intelligent OCR functionality.
Benefits
- Total flexibility. Organise, present and analyse your data in your way and according your needs.
- The reporting process is simplified. Easily identify the income each fund generates, and the expenditure associated with it.
- Reduce your month end close by days. VAT returns are quicker and easier to prepare.
- All your financial and organisational data in one place. Import, export and transform multiple data formats from multiple sources.
- Process and spend control is improved. Invoice handling is up to 71% faster, costs are reduced by as much as 80%. Total process visibility is achieved with advanced analytics.
To find out more contact Lauri Cronvall
Supplier: embracent Ltd
embracent is a technology consultancy that helps organisations make sense of technology, delivering technology and digital advice and services that includes strategy, implementation, data and insight and intelligent automation. They provide pragmatic advice to help clients make good technology decisions and avoid expensive mistakes.
- "Working with embracent has been a real lesson, in the art of the possible. Things that we thought would be unachievable or just far too complex have been proven to be really easy when you’re working with people who have the know-how and the right skills".
Matt Corbishley, Ashgate Hospicecare
Features
- Technology and digital strategy
- IT operating model
- Maturity assessment against leading practice
- Future enterprise architecture design
- Options for change, roadmap development
- Systems specification and selection
- Technology programme and project management
- Independent quality assurance
Benefits
- Clear digital roadmap aligned to business outcomes and bought into by senior stakeholders
- Focus on pragmatic options that deliver rapid benefits and a fast ROI
- Enhanced patient and customer experience delivered through digital
- Independent and agnostic options appraisal and vendor selection
- Risk based approach to technology change
- Client-side advice to secure the benefits of technology change
- Knowledge transfer to client teams
- Experience from CIO/CFO/CTO leaders in technology, consulting and software vendors
Data and Insight
Features
- Data strategy toolkit using 14 lenses
- Rapid assessment of data quality and insight
- Step by step plan to unlock data to provide actionable insight
- KPI’s and analytics across clinical, commercial, operations, donors & finance
- Development of dynamic analytics capabilities and dashboards
Benefits
- Informed decision making for future care planning and delivery
- Reduced time taken to prepare information and performance results to support urgent business decisions
- Improved data quality and governance
- Consistent outputs to improve trust, whilst removing the need for manual effort, duplication or reconciliation
- Agile decision making through informative, interactive self-service dashboards
Automation and RPA (Robotic Process Automation)
Features
- Automating manual and repetitive processes
- Targets process pain points
- Use of Gartner magic quadrant RPA and Machine Learning tools
- Lean and Six Sigma approach to remove waste
- Business case development
- Proof of concept
- User acceptance, training and knowledge transfer
- Managed service provision
- Third party licence management
- Automation Centre of Excellence
Benefits
- Lower cost in support functions, enabling resources to be redirected to patient care
- Rapid return on investment (ROI)
- Improved customer/patient engagement and satisfaction
- Fewer errors or mistakes, reducing time and rework, decreased processing times
- Employees focus their time managing exceptions
- Improved process compliance and audit trails
- Ability for employees to make better and more consistent decisions
- Constant benefits realisation
To find out more contact Beth Younger
Supplier: FP Mailing
Francotyp-Postalia, a global franking machine provider is now offering FP Sign; a secure and user-friendly digital signature solution designed for businesses and individuals who need to sign, send, and manage documents electronically. It simplifies the signing process by enabling legally compliant digital signatures, eliminating the need for physical paperwork. FP Sign ensures document integrity, security, and efficiency while adhering to global compliance standards.
This cloud-based platform integrates seamlessly with various business applications, making it ideal for remote teams, enterprises, and professionals who require a reliable and legally binding digital signature solution.
Features
- Legally Compliant Digital Signatures – Supports advanced electronic signatures that meet legal standards such as eIDAS (EU), ensuring compliance with industry regulations.
- Secure Encryption & Authentication – Uses end-to-end encryption and multi-factor authentication to protect sensitive documents.
- Cloud-Based Access – Enables users to sign and manage documents anytime, anywhere, without the need for additional software installations.
- Integration with Business Applications – Compatible with CRM, ERP, and cloud storage solutions for seamless workflow integration
- Audit Trails & Document Tracking – Provides a detailed log of signing activities, ensuring transparency and accountability.
- Multi-User & Team Collaboration – Allows multiple users to review and sign documents simultaneously, improving efficiency in team environments.
- Customisable Templates – Enables businesses to create reusable document templates for faster processing.
- Mobile-Friendly – Works on various devices, including smartphones and tablets, for convenient document signing on the go.
Benefits
- Saves Time & Resources – Eliminates the need for printing, scanning, and mailing documents, reducing administrative costs and streamlining workflows.
- Enhances Security & Compliance – Ensures that signed documents are legally valid and protected from unauthorized modifications
- Improves Business Efficiency – Speeds up approval processes, reducing delays in contract signings and business transactions
- Eco-Friendly Solution – Supports paperless transactions, contributing to sustainability efforts.
- User-Friendly Interface – Intuitive design makes it easy for users of all technical levels to navigate and sign documents effortlessly.
- Cost effective- FP Sign is the most cost effective electronic signature platform in the UK, offering unlimited workflow capabilities at no additional cost.