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OPERATIONS
Keeping everyone in Hospices, connected, up to date and safe with telecommunications, risk management, clinical waste services and retail EPOS systems.
Supplier: Initial Medical
Delivery of clinical waste management services including waste segregation, storage and disposal.
- Leading industry knowledge of UK waste legislation and guidance with a world class accreditation for legal, safe disposal of medical waste that is tailored to your organisation.
Features
- Guaranteed national service
- Waste management & infection control auditing
- My Medical Service Portal
- My Learning platform
- NEW VIRUSKILLER: Air Purifier which kills 99.9999% of viruses in a single air pass, including Coronavirus. These units help to improve air quality & stop the airborne transmission of infectious illnesses, making indoor spaces safer
- ISO14001 environmental certification
Benefits
- Each member is guaranteed support irrespective of location
- Ensures compliance and best practice
- All medical documents & information in one place & instantly available
- In-depth, interactive training develops staff knowledge, education & CPD
- VIRUSKILLER is an all in one solution with low installation & running costs. It has been tested & certified to effectively clean & kill 99.9999% of airborne viruses.
To find out more contact Initial Medical
Supplier: PIB Risk Management
PIB Risk Management provide a wide range of health & safety and risk management solutions to the care sector throughout the UK. Their team embrace the concept of ‘risk’ in its widest sense, offering a variety of services split into three specific categories: consultancy, training and software.
- Each year over 30 million working days are lost due to work-related illness and workplace injury. PIB Risk Management believe that the right training can significantly reduce this number, as well as considerably reducing your exposure to health and safety prosecution. And more than that, a workforce that is properly trained and aware of all the potential health and safety risks just makes good sense.
Features
- Specialist consultants to advise on: business continuity planning, information security, HR support, quality assurance and Health & Safety
- Care sector specific audits and documentation
- Health, safety and welfare training
- Training accredited by CITB, IOSH, Qualsafe, RQF, RoSPA and UKATAA
- Client access to proprietary online risk management system xCenta
- xCentra operational modules include, asset management, audits / checklists, document management, food safety, e-learning, incident management, risk assessment, task management, stress helpline, templates & guidance
Benefits
- Confidence that documentation is correct and fit for purpose. Saves time for organisations having to complete templates or produce documentation
- Consistency of advice and deep understanding of the sector and individual organisation
- Range of Health and Safety courses offered that can be tailored to your organisation
- Assurance that staff are effectively trained and competent in health and safety in accordance with the Health and Safety at Work Act 1974
- Unlimited access and the ability to create your own e-learning courses. A wide range of payment plans available that best suit the requirements of your organisation
- Designed to reduce costs, increase compliance and improve engagement, their software offers a consistent risk management programme across your departments and locations whilst providing peace of mind to stakeholders
To find out more contact Russell Hatton
Telecommunications
Supplier: Focus Telecommunications
Focus Group is an award winning business solutions provider, delivering scalable and powerful services across voice, mobile, data and IT communications.
- “I want to say how impressed I am with Andrew Rumsey, who is our account manager at Focus. He is so responsive to emails and always helpful. It’s all too easy to complain when things don’t go to plan so I wanted to flag this up as he really does give great service.”
Cheryl Webster, Support Services Manager, Treetops Hospice Care
Landlines
Features
- Reduced costs & disaster recovery
- Fraud protection
- Business continuity plan
- Voice Over IP Technology
- The right call reporting solution for critical services
- Desktop control
- Unified communications
- Latest network technologies
- Flexible contracts & leasing options
Benefits
- Offers value & savings without compromising on quality of product or service
- Protect your business from fraud
- Agreed & implemented at the start of any new agreement to give confidence in continuity
- Keeps critical lines open 24/7
- Supports remote working and all services required
- Makes patient, relative & supplier contact data easy to find
- Intuitive, easy to use tools & features
- Confidence that systems are up to date systems
- Gives you choice in what’s right for your organisation
Mobiles
Features
- 2G/3G/4G/5G network coverage across the UK
- Shared data plans
- Mobile Device Management (MDM)
Benefits
- Bespoke mobile solutions provided
- Access to all the national networks
- No overspend charges
- Full control of all assets
Internet
Features
- Focus Group work with 12 different Internet Service Providers
- Fibre Ethernet ensures you receive 100% of service bandwidth
- 24/7 fault reporting & managed routers
- Secure network centrally managed in the cloud
- Improved cyber security
Benefits
- Guaranteed best price & service delivery
- You can rely on a stable internet connection
- Round the clock fault monitoring & escalation service both in-house & with supply chain
- Connects all sites together
- Gives confidence & peace of mind in security of internet connection
IT & Cyber Security
Features
- Focus Cyber Protect
- Vulnerability scanning
- Network inventory
- GDPR health check
- Leading Phishing Simulation platform
- Access to library of templates
- Dark web reporting
- Cyber essentials
Benefits
- Helps prevent ransomware attacks
- Up to date report of IT estate rights & permissions
- Full data liability report in easy to digest format
- Contact with Data Protection Officer (DPO) keeps you compliant
- Keeps system secure by giving staff up to date training & reports
- Keeps training up to date and relevant to your organisation
- Real-time validated data
- Ensues compliance against cyber attacks
CCTV & Security
Features
- People Heatmaps
- Motion plotting
- Crowd notifications
- Contact tracing with face search
Benefits
- Identifies locations prone to crowding, enhancing cleaning & sanitation
- Real-time motion helps understand where to monitor activity
- Instant alerts when cameras detect activity in frame that meets or exceeds a predetermined threshold
- Ability to search footage to match against people’s faces – even wearing masks – allows detection of potential affected individuals to stop the spread
To find out more contact Andrew Rumsey
Retail EPOS Systems
Supplier: Wil-U
Tablet-based charity shop technology including EPOS and Gift Aid systems. Purchased on a fixed monthly subscription that includes software, hardware, warranty and technical support.
Features
- Only pay for what you use & no capital outlay
- Fixed monthly subscription cost
- Control centre, back-office management software linking POS & Gift Aid systems
- Wil-U POS plug in & go easy installation
- System for gift aid sign up & processing
- All donor data is backed up in cloud based storage
- Wil-U stock monitoring
- Connect gives you the ability to advertise latest campaigns, events, donations drives etc.
Benefits
- Hardware servicing, replacements & software updates all included
- Offers real-time reporting & quick & easy to understand overview of sales & gift aid performance
- Easy for staff & volunteers to pick up and use in just a few minutes
- Easy to use system increases gift aid sign ups & boosts gift aid revenue
- Simplifies Gift Aid submission without taking a percentage
- Take care of legal requirements
- All records securely stored
- Effectively manage new goods, increase oversight of stock levels & organise shops better for increased sales
- Update content quickly & easily. Increases marketing reach, supporter engagement and reduces printing and paper costs
To find out more contact Eve Penrice
IT Managed Services
Supplier: Central Technology
Providing bespoke IT support packages that cater to the specific needs and challenges of hospices.
Features
- Annual free strategic review of your business with a focus on technology, how it is used and how it could be used to improve operations
- Hospice specific tailored IT Support package
- Bespoke managed service plan
- Support in selecting the most relevant package of support for your organisation
Benefits
- Regular review and refinement of your requirements allows you to focus on your core business without having to worry about technical problems
- Choose a level of support which is right for your organisation – in respect to price and service level
- Fills any gaps for strategic IT or technical expertise requirements to give you back the time to focus on your business objectives
- Each solution is tailored to the individual organisation’s requirements and not limited by a fixed cost model
To find out more contact Gavin Turnbull
Supplier: Iris Financials
IRIS Financials is an industry-leading unified ledger system that improves the speed and accuracy of your reporting. By providing powerful data at the click of a button, IRIS Financials lets people across your hospice make the decisions that matter – in real time. There’s no time-wasting reporting process; just access the data, then act.
- Our move to Iris Financials has resulted in significant improvements to our processes, saving hours of time for the finance team here at St Catherine’s Hospice. As a small team, it is important that as many processes as possible are automated and repetitive manual posting of transactions is minimised. Iris Financials has done away with messy inter-company postings, allows us to drill down to a purchase or sales invoice with ease from any part of the system, and has enabled us to automate the posting of many regular monthly transactions. The implementation of the system has speeded up our reporting timeframe, and ad hoc reporting is easy to do.
Sue Clemson, St Catherine's Hospice
Features
- A ‘unified ledger’ structure with multiple analysis dimensions and unlimited user defined fields.
- SORP compliant reports ‘out of the box’ for statutory accounting, plus bespoke donor, funder and trustee reporting.
- Inbuilt rules and events engine to replicate and automate manual calculations or processes.
- Two-way integration with other IRIS products or third-party applications.
- Automate purchase order and invoice workflows with PS Purchasing, IRIS’ web-based electronic purchasing platform. Streamline supplier invoice handling with IRIS Invoice Matcher’s intelligent OCR functionality.
Benefits
- Total flexibility. Organise, present and analyse your data in your way and according your needs.
- The reporting process is simplified. Easily identify the income each fund generates, and the expenditure associated with it.
- Reduce your month end close by days. VAT returns are quicker and easier to prepare.
- All your financial and organisational data in one place. Import, export and transform multiple data formats from multiple sources.
- Process and spend control is improved. Invoice handling is up to 71% faster, costs are reduced by as much as 80%. Total process visibility is achieved with advanced analytics.
To find out more contact Lauri Cronvall
Supplier: embracent Ltd
embracent is a technology consultancy that helps organisations make sense of technology, delivering technology and digital advice and services that includes strategy, implementation, data and insight and intelligent automation. They provide pragmatic advice to help clients make good technology decisions and avoid expensive mistakes.
- "Working with embracent has been a real lesson, in the art of the possible. Things that we thought would be unachievable or just far too complex have been proven to be really easy when you’re working with people who have the know-how and the right skills".
Matt Corbishley, Ashgate Hospicecare
Features
- Technology and digital strategy
- IT operating model
- Maturity assessment against leading practice
- Future enterprise architecture design
- Options for change, roadmap development
- Systems specification and selection
- Technology programme and project management
- Independent quality assurance
Benefits
- Clear digital roadmap aligned to business outcomes and bought into by senior stakeholders
- Focus on pragmatic options that deliver rapid benefits and a fast ROI
- Enhanced patient and customer experience delivered through digital
- Independent and agnostic options appraisal and vendor selection
- Risk based approach to technology change
- Client-side advice to secure the benefits of technology change
- Knowledge transfer to client teams
- Experience from CIO/CFO/CTO leaders in technology, consulting and software vendors
Data and Insight
Features
- Data strategy toolkit using 14 lenses
- Rapid assessment of data quality and insight
- Step by step plan to unlock data to provide actionable insight
- KPI’s and analytics across clinical, commercial, operations, donors & finance
- Development of dynamic analytics capabilities and dashboards
Benefits
- Informed decision making for future care planning and delivery
- Reduced time taken to prepare information and performance results to support urgent business decisions
- Improved data quality and governance
- Consistent outputs to improve trust, whilst removing the need for manual effort, duplication or reconciliation
- Agile decision making through informative, interactive self-service dashboards
Automation and RPA (Robotic Process Automation)
Features
- Automating manual and repetitive processes
- Targets process pain points
- Use of Gartner magic quadrant RPA and Machine Learning tools
- Lean and Six Sigma approach to remove waste
- Business case development
- Proof of concept
- User acceptance, training and knowledge transfer
- Managed service provision
- Third party licence management
- Automation Centre of Excellence
Benefits
- Lower cost in support functions, enabling resources to be redirected to patient care
- Rapid return on investment (ROI)
- Improved customer/patient engagement and satisfaction
- Fewer errors or mistakes, reducing time and rework, decreased processing times
- Employees focus their time managing exceptions
- Improved process compliance and audit trails
- Ability for employees to make better and more consistent decisions
- Constant benefits realisation