Supporting your Hospice in raising more valuable funds through managed lottery services and merchandise to support fundraising events.

Supplier: Local Hospice Lottery (LHL)

The country’s leading lottery for hospices, with over £46 Million raised for hospice care to date.

LHL logo



Consultant: db associates

As we move out of the pandemic, it is clear that the pressures on the established Hospice business model that were evident even before March 2020, are now greater than ever. Whilst the Government money for the sector helped mask the impact of Covid, at least in England, many hospices are projecting significant deficits for the current year.   

The latest Hospice Accounts report shows that the return on investment, for each pound spent, from hospices voluntary and earned income streams continues to fall. In 2012 it was £2.61; in 2020 it was £2.20. Moreover, total hospice legacy income has been falling since 2018. As research by Legacy Futures has shown, the sector is increasingly losing market share to other charities that have been more pro-active in marketing gifts in wills.  Unsurprisingly, many hospices are now looking at alternative commercial income generation activities. But there is also scope to improve performance in existing revenue streams.  

To assist Hospices in their approach to income generation, HQP has partnered with David Burland, an experienced fundraising consultant, who will deliver practical advice around strategy and operations. David has worked in the voluntary sector for over 30 years, bringing vast experience from his time as a Director of Fundraising at local and national levels, as well as a Hospice Chief Executive, a Trustee and a Director of several charity-related enterprises. In recent years, he has advised a number of hospices around their income generation activities and strategies.  

Key Consultancy Service Options


To find out more contact Katy Evans-Skinner

Quote exclusive HQP Consultancy code DBA21 for bespoke great service and value.

Consultant: The Charity Retail Consultancy

The 2021 accounts of Charitable Hospices, collated by Hospice UK, denotes that the total average amount of profit derived from over 2,500 Hospices shops across the UK is 7%, with a total retail profitability of £70m, however, the bricks and mortar marketplace, as a whole, continues to be under pressure with diminishing returns, but help is at hand.

HQP has partnered with a bespoke, results orientated consultancy, the Charity Retail Consultancy (CRC), which was founded in 2010 by Jayne Cartwright.  Jayne now works alongside Vicki Burnett, and both have worked in the charity retail sector for over 30 years and bring a wealth of experience in managing local, regional and national chains, for example: St Gemma’s Hospice in Leeds, Save the Children UK, The Children’s Society and YMCA England.

CRC helps charity shops to develop their retail operation, improve their product offer, their people and grow their profitability.  Support is given across a wide range of services to help tackle the difficult challenges of e-commerce, green credentials, social media and shops management.

Key Consultancy Service Options


To find out more contact Katy Evans-Skinner

Quote exclusive HQP Consultancy code CRC21 for bespoke great service and value.

Supplier: Banner

Banner supply a broad product range of promotional merchandise that stretches across all categories.



As a social enterprise, HQP was founded by a number of the UK’s leading hospices in 2014 and provides access to exclusive supplier agreements, designed to reduce costs, deliver quality improvements and support sustainable services.