With limited funds available, cost is a major consideration. So when Mary Stevens Hospice were looking for an insurance provider; they wanted to deal with a company where they could be secure in the knowledge that they were getting the most cost-effective insurance that provided them with the quality of insurance products and a great level of service. 

As an HQP supplier partner, the team at Mary Stevens were reassured that PIB Insurance Brokers had already been assessed and approved as part of the HQP procurement process. That agreement means that HQP members receive a favourable premium and added benefits but most importantly PIB Insurance Brokers have a great reputation for quality of service with over 20 years experience, providing insurance specifically in the care sector.  

One of the added benefits that has proved popular with employees is the free staff and volunteer discount shopping portal which offers savings in many areas that make a real difference to the team. The employees at Mary Stevens are regular users of the portal which demonstrates its value and popularity. 

Gerry Crow, Director of Operations and Support at Mary Stevens Hospice commented “With the insurance we have arranged through PIB, we not only have it at a very favourable premium, but we also get an outstanding quality of service.” 

Whilst Mary Stevens have had cover with PIB Insurance Brokers, they have gone through some major changes; a £3.5M rebuild of the Day Services Unit, the COVID-19 pandemic and redundancies. On several occasions, they have had to make urgent enquiries and ask for very specific insurance guidance.   

Gerry continues “every single time the advice we have received has been timely, easy to understand and in hindsight I can say correct. We feel that we are not simply ‘another customer’ but it works as more like a partnership with the Hospice and PIB. They understand us, we understand them, and the working relationship is excellent.”