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A New HR System for Isabel Hospice from Ciphr

July 2021

Isabel Hospice was looking for help for their HR function to manage and understand the data from 120 work patterns for a workforce of around 200 people and 1,000 volunteers. A change that would increase the services HR delivered, enabling it to add real value to the organisation.

Head of Human Resources, Sue Balcombe comments, “We were very conscious that we had lots of data in lots of places and its accuracy was questionable. In discussion with the CEO we wanted HR to have HR as the owner of the data so that we could help the managers do their roles with accurate management information. That meant that accurate data had to be our starting point.”

Ciphr specialise in managing the complexities of HR data through a SaaS approach. As an HQP supplier partner, they have met the stringent procurement requirements to deliver services to the care sector and our Hospice member organisations. As members, Isabel Hospice were able to approach them through the HQP framework which meant they were able to manage their budget more effectively.

Working with Ciphr to review their processes, Isabel Hospice now enjoys very good functionality from its HR system. Quick, positive user acceptance has demonstrated how easy the system is to use with Hospice staff now empowered to amend personal information, own their own documents and receive relevant and timely notifications. This means that HR are free to work on more strategic tasks and managers are able to deal with their team more effectively.

The transition to the new system was fully supported by the Ciphr Service Desk who are hugely responsive with the project manager and account manager being instrumental in getting resolution to any issues raised.

Isabel Hospice have found the right company to provide them with a fully configured system that meets their bespoke, complex requirements.

As a social enterprise, HQP was founded by a number of the UK’s leading hospices in 2014 and provides access to exclusive supplier agreements, designed to reduce costs, deliver quality improvements and support sustainable services.